Privacy Policy

1. Who We Are

Ondra is an interior design studio based in Kuala Lumpur, Malaysia. Our registered address is 17 Jalan Setia Kasih, Bukit Damansara, 50490 Kuala Lumpur. You may contact us at info@ondraaa or by telephone at +60 3-2095 7421.

We are the data controller of any personal information you provide to us through this website or in the course of engaging our services.

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact details — your name, email address, telephone number, and postal address when provided via our contact form or correspondence.
• Project information — details about your space, renovation timeline, preferences, or design requirements that you share with us voluntarily.
• Technical data — your IP address, browser type, device information, and pages visited, collected automatically when you use this website.
• Cookie data — preferences and browsing behaviour tracked through cookies, subject to your consent. Please see our Cookie Policy for further detail.
• Communications — records of messages or enquiries you send to us by email, phone, or through our website form.

3. How We Use Your Information

We use your personal information only for purposes that are relevant and proportionate. These include:

• Responding to your enquiries and providing design consultations.
• Managing the delivery of services you have engaged us for.
• Sending service-related communications and project updates.
• Improving the usability and content of our website.
• Complying with applicable Malaysian laws and regulations.

We do not use your information for unsolicited marketing without your prior agreement.

4. Legal Basis for Processing

Ondra processes your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We rely on the following bases:

• Your consent — where you have expressly given permission, including for optional communications and cookies.
• Contractual necessity — to fulfil or prepare for a service agreement with you.
• Legitimate interests — to operate and improve our studio services, where these interests do not override your rights.
• Legal obligation — where we are required to process data to comply with applicable Malaysian law.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share information in limited and necessary circumstances:

• With trusted service providers who assist in delivering our services (e.g., accountants, IT support) — under appropriate confidentiality agreements.
• With contractors or suppliers directly involved in your project, only with your knowledge and where necessary.
• With government authorities or regulators where required by Malaysian law.

Any third party we engage is expected to maintain appropriate data protection standards consistent with our own.

6. Data Retention

We retain personal information for as long as is reasonably necessary for the purposes it was collected, or as required by law. Enquiry records are generally held for up to two years. Client project records may be kept for up to seven years for legal and business continuity purposes. You may request deletion of your data at any time, subject to any legal retention requirements.

7. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent where processing is based on your consent.
• Request that we cease processing your data for direct marketing purposes.
• Lodge a complaint with the relevant Malaysian authority if you believe your rights have been infringed.

To exercise any of these rights, please contact us at info@ondraaa or call +60 3-2095 7421.

8. Website Security

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Our website uses HTTPS encryption to protect data in transit. However, no method of transmission over the internet is entirely free from risk, and we encourage you to take care with the information you choose to share online.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently received information from a person under 18, please contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The most recent version will always be available on this page, with the revision date indicated at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this policy or about how your personal information is handled, you are welcome to reach us:

• Email: info@ondraaa
• Phone: +60 3-2095 7421
• Address: 17 Jalan Setia Kasih, Bukit Damansara, 50490 Kuala Lumpur, Malaysia